What will i learn?
- Customer service
- How to drive a culture of service excellence
- How to define customers
- 8 Best in Class Attitudes for Service SuperStardom
- 16 Customer Centric Steps for Dominating Your Marketplace
Curriculum for this course
8 Lessons
01:13:53 Hours
Section 1: Customer Centricity
8 Lessons
01:13:53 Hours
- Who is a Customer 00:04:56
- Constituents of Good Customer Services 00:09:58
- KEY Benefits of Delivering Excellent Customer Service 00:04:59
- 8 Best in Class Attitudes for Customer Service Superstardom 00:06:48
- 16 Customer Centric Steps to Dominating Your Marketplace Part 1 00:11:39
- 16 Customer Centric Steps to Dominating Your Marketplace Part 2 00:11:39
- 16 Customer Centric Steps to Dominating Your Marketplace Part 3 00:23:54
- Customer Centricity Quiz 00:00:00
Requirements
- An Internet Enabled learning device with a committed mindset to learn and grow
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Description
The Course on Customer Centricty teaches participants key ways by which institutions can positively impact all their multiple customer audiences and delight them all. It will teach participants:
How to drive a culture of service excellence
How to define customers
8 Best in Class Attitudes for Service SuperStardom
16 Customer Centric Steps for Dominating Your Marketplace
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Other related courses
00:28:40 Hours
Updated Tue, 01-Mar-2022
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$100
About the instructor
- 31 Reviews
- 35 Employees
- 11 Courses
Employee feedback
Reviews
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Thu, 18-Aug-2022Innocent Uche Nwachukwu -
Thu, 18-Aug-2022
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Mon, 22-Aug-2022
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Thu, 01-Sep-2022Jovita Sikpi
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Thu, 01-Sep-2022IFEANYI UGWUEGBEEXCELLENT
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Thu, 01-Sep-2022Ifeanyi AsogwaEXCELLENT
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